Impact Evaluation Services
You come up with a dream product, with features to die for. The pre-launch publicity is perfect, the launch itself is a dream, and the sales figures make you visualize yourself climbing really high up the corporate ladder.
Just one month later, you get the head of the customer support team saying that they’re getting a deluge of customer queries, asking about things that are already mentioned in the installation guide, or the user manual, or the troubleshooting guide. Worse still, sales are now beginning to drop. What is going wrong?
Chances are, users have bought your product, but are unable to understand its documentation. There’s nothing more frustrating than spending a lot of money buying a dream product, and then not being able to understand how to use it. This results in customer frustration, increased support costs, decreased corporate-customer goodwill, and a definite drop in sales. Bad documentation = bad sales.
The crux of the matter is that if you want your product to sell, your documentation had better be good. ConWiz can help you identify those problem areas and rectify them fast.
What we do
ConWiz adopts the following methodology
- Product Study
- Documentation Assessment
- Survey of existing consumers through online methods
- Submission of rectification report
- Implementation of a customized style guide
- Correction of your documentation
ConWiz has a rich team of technical documenters, some with over a decade of experience in the best of companies. That means that the best documentation practices are at your disposal. Give ConWiz a chance, and watch your problems disappear.